Quality & Despatch Manager
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Job Description
The Company:
Our client manufactures a quality product within the domestic heating market, and not only has their own production and assembly facility, but has a number of suppliers throughout the UK, Europe, and the Far East manufacturing raw materials, electronics components, paints and sprays, and completely assembled products.
Job Responsibilities:
* Lead a team of Goods in Operatives, ensuring they consistently apply Company standards for booking in and quality checks.
* Develop a competent team who are capable of making accurate decisions for acceptance, rejection or concession of received goods.
* Coach and develop the teams understanding of quality standards and procedures, to include on the job training, random checks of work and appraisals.
* Agree quality standards, tolerances and method of audit in conjunction with the Sales Director and Purchasing team.
* Communicate quality standards to the Goods in Team, including the production of visual aids and instructions where required.
* Responsible for the accurate analysis of all customer retus, this will include the production of monthly stats and reports detailing trends, for the Board report
* Responsible for the accurate inspection information held on the Company systems, and accurate, timely completion of relevant documentation.
* Initially, in conjunction with purchasing, but subsequently developing into individual responsibility for on site inspections in our major suppliers factories, which will involve inteational travel.
* Responsible for the safe, efficient storage of all goods received, including accurate logging of all stock, stock transfers and intra company movements
* Follow set company procedures and health and safety guidelines at all times.
* Ensure the QC work areas are tidy, safe and any hazards are removed or minimalised.
Preferred Skills:
* Previous experience of Line Management responsibilities, including development and measurement of team standards
* Ability to present information in statistical, factual and diplomatic manner
* Ability to read and accurately interpret technical drawings
* Proven track record of commercial awareness and understanding of quality on the supply chain
* Evidence of quality or engineering qualification, ideally to HNC level
* Intermediate knowledge of word packages, ideally with experience of Photoshop
* Ability to operate a counter-balance and reach truck, or willingness to complete training.
* Enthusiasm to lea new skills and ability to grasp large amounts of product information.
* Driving License essential.
* HGV License advantageous, but not essential.
* Ability to work to set standards and procedures and remain health and safety conscious at all times
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