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Holiday Inn is one of the IHG brands
IHG is an international hotel company whose goal is to create Great Hotels Guests Love. We have more guest rooms than any other hotel company in the world - that's rooms in more than 4,150 hotels across nearly 100 countries. Our guests book over 160 million stays in IHG hotels every year. You can depend on our 7 great brands for a hotel that suits your travel needs or tastes.
Jobs can be broadly split into the following areas:
Hotels
As a hotel employee, you will work either Front of House or Back of House. A warm personality is key to a successful Front of House career, along with a desire to provide guests with high- quality, personal service, while those who work Back of House need to be motivated and reliable to keep the hotel operating to the highest standards.
Front of House
People who work in Front of House departments typically have face-to-face contact with guests every day. A friendly and caring personality is important here, along with a commitment to providing guests with an exceptional level of personal service. Our hotels never close, so if you work Front of House you may be asked to work a variety of shifts, including nights, weekend and public holidays. Front of House departments include:
Food & Beverage - restaurants / room service / conferencing / bar Front Office - reception / guest services / concierge Spa / Recreation
Back of House
The Back of House departments are the engine room of any hotel. The Back of House team work hard behind the scenes to bring in business, keep the hotel maintained to a high standard and ensure that guests enjoy every aspect of their stay. From Kitchen Workers to Finance Managers there are a diverse range of roles within department that include:
Finance & Business Support / Accounts Revenue Management Reservations Sales & Marketing / Public Relations Human Resources Maintenance & Engineering
Kitchen Conference and Event sales Housekeeping Security Information Technology
Hotel Management
At the heart of every hotel is the hotel management. These are the people who steer our hotels in the right direction, inspiring our people to deliver Great Hotels Guests Love. As well as engaging their teams, a manager is responsible for ensuring high levels of customer satisfaction and delivering outstanding business results. Hotel management roles include:
General Manager / Hotel Manager / Executive Assistant / Manager
Reservations
Our Central Reservations Offices (CROs) are regional contact centres full of passionate people dedicated to delivering Great Hotels Guests Love through providing world-class customer service and sales to our customers around the world. Our CRO teams employ an industry leading sales/service process to deliver an individual customer experience to each of our guests, while delivering the best returns for our hotel partners.
Central Reservations Offices
They also assist our 52 million Priority Club members (regular guests who receive a range of extra benefits) around the world and our colleagues from other departments – "internal customers" – who work in our hotels and corporate offices. As the first point of contact for our guests, our CRO employees set the stage for the great guest experience. CRO job opportunities exist in the following areas:
Back Office Operations / Priority Club Rewards / Customer Service / Hotel Program Support / Reservations Agent / Guest Relations / Case Management
Corporate
There are many opportunities to join our dedicated team of professionals at our corporate offices around the world. This is where we ensure our hotels benefit from the kind of innovations, technology and progressive business leadership that keep us ahead. Opportunities are available in many fields you would not normally associate with hospitality including finance, IT, design, sales, marketing and strategy.
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