Description
Waldorf Astoria Collection
The Waldorf Astoria Collection, introduced in January 2006, is a distinctive collection of luxury hotels offering amenities and services guest expect at some of the world’s most extraordinary hotels. Located in desirable destinations, each hotel has its own individual character, timeless architecture and special history.
Guest staying at Waldorf Astoria Collection Hotels can choose to indulge themselves at rejuvenating spas and sample culinary excellence. Our desire for each guest is to provide new discoveries, making every experience with us uniquely their own.
Location
Syon House and its 200 acre park has been the London home of the Duke of Northumberland for over 400 years. Surrounded by its own parkland, with Kew Gardens across the Thames, Syon Park and House is located less than 10 miles from central London.
Syon Park is a place of major national heritage and great historical importance, the house, parklands and gardens are a unique visitor attraction and are also a popular venue for weddings, and have even been used to film many period films and photographic shoots.
The new Syon Park, Waldorf Astoria Collection hotel will be the ultimate in 5 star luxury with breathtaking facilities and Interior design.
Facility
The hotel features 145 guest rooms including executive and presidential suites offering panoramic views of the park, five food and beverage experiences including a fine dining restaurant, a lobby bar and lounge, executive lounge, meeting rooms, executive boardroom and a ballroom. The hotel capitalises on its destination appeal by the introduction of an exquisite Spa, with a therapeutic philosophy in the spirit of ‘Haute Couture’ governed by four core necessities; Personally Prescriptive, Validated Results, Experiential and Best of Breed – ‘The Collection’.
Kallima Spa
Kallima, the Spa at London Syon Park, brings together a unique collection of treatments, as well as the non-surgical services of the renowned Mr. Alex Karidis MD FRCS, for a groundbreaking spa journey customised to your specific goals.
Far from the standard spa routine, Kallima's experienced therapists ask you what results you're hoping to achieve, and from that consultation your spa journey is carefully designed for you. Rather than asking for a particular service, you specify the time you wish to spend and the outcome you desire, and the Kallima team takes it from there.
http://www.londonsyonpark.com/spa/spa-intro.php
Role Profile
Position: Spa Director / Manager
Reporting To: Director of Operations
Essential to the position will be the necessary experience and a proven track record in the following three areas of competence
1. Operational: Preferably in an urban and/or destination Spa or Wellness business.
2. Commercial: With additional experience in the field of Sales and Marketing
3. People: Demonstrate a proven track record in effective leadership and
team management development
GENERAL SUMMARY: Responsible for managing, supporting and motivating The Spa Team to deliver an outstanding guest experience, consistently exceeding expectations. Initiate, implement and monitor processes and procedures to ensure the effective operation, development and profitability of The Spa.
1. ESSENTIAL DUTIES & RESPONSIBILITIES:
A. Working relationships / Communication
• Provides direct support to Hotel Director of Operations and The Spa team.
• Interacts and communicates effectively with all members of The Spa team, Guests, peer group and Corporate Spa Director. Works closely to establish strong links with Key Corporate Team members.
• Works closely to establish strong links with The Spa suppliers.
• Establishes effective communication practices and channels
B. Key Responsibilities
Commercial
• Work with the Director of Operations to establish sound business plans and accurate interim forecasts, producing reports on performance as required.
• Regularly measure and review of The Spa activity, providing guidance and action plans to exceed financial targets and key business performance indicators.
• Ensure a sound knowledge of the market to maintain an awareness of any potential threats and opportunities.
• Effective planning and delivery of sales, marketing and promotional activity to maximise all revenue opportunities in line with business objectives.
• Undertake such other duties as the Director of Operations may from time to time reasonably require.
• Compile a monthly report, providing the Director of Operations and Corporate Spa Director with the status of all activities, projects and financial data.
People
• Responsible for the recruitment and induction of The Spa Team members in line with deployment and budget requirements.
• Identify training and development needs for The Spa team to add value to the business and to develop team member potential.
• Deliver training sessions on internal standards.
• Ensure performance management processes are established and appraisals are undertaken to assist with the career development, progression and succession planning of The Spa team.
• Coach and encourage team members to obtain regular feedback from guests to ensure suggestions and customer service improvement opportunities are actioned.
Customer Service / Quality / Operational
• Maintain the product in line with Waldorf Astoria Collection brand standards.
• Delivery of all business processes and operational protocols
• Ensure that guests receive an efficient, friendly and personalised service from all team members.
• Manage customer complaints effectively; use customer feedback to activate long-term improvements in products and services.
• Share best practice across the organisation.
• Ensure that all Health & Safety regulations comply with Hilton World Wide policies.
2. REQUIRED QUALIFICATIONS:
A. Knowledge, skills and abilities
• Strong leadership and interpersonal skills – ability to work and interact at all levels of the organisation and external environment.
• Established operational experience within the leisure/hospitality sector.
• Sound financial / management understanding
• Excellent selling & communication skills both orally and in writing.
• Training, development and coaching skills with the ability to delegate effectively, influence and achieve results through others.
• Creativity, drive and initiative. Ability to maintain effectiveness in a pressurised environment and translate opportunities into action plans.
• Commercial awareness and customer focus.
• Able to work flexibly to suit the hours and needs of the business.
• Able to travel away from home, attend meetings and training workshops as and when required.
B. Minimum experience / education level
• Minimum of five years experience in a commercial business environment with a proven track record.
• Experience/knowledge of the Spa/hospitality market preferred.
• Pre-opening experience preferred (not essential)
• Experience of managing teams of c15+
• Computer literate
Package
This is a fantastic opportunity to join the prestigious Hilton World Wide Group of Hotels, Resorts and Spas. A competitive salary, benefits and opportunities can be expected, details provided on application.
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