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Spa Manager jobs

Type of Job

Working as a spa manager means taking overall responsibility for the performance of the salon. You will therefore be responsible for health and safety, all personnel, sales, marketing, and customer service. In larger faculties, you might have other people performing some of these tasks and reporting to you.

What is the job about?

Working as a spa manager encompasses a wide range of duties. Most spa managers combine management duties with the performance of treatments on clients. You will also have overall responsibility for sales.

Depending on the size of the facility, your daily duties might also include tasks such as:

  • Reception work: Answering the telephone, meeting and greeting clients
  • Booking appointments
  • Ensuring that all necessary supplies are checked and ordered regularly
  • Keeping information on clients' medical histories and treatment programmes up to date
  • Personnel work: Hiring and supervising employees, managing and motivating staff
  • Ensuring that the salon meets sales targets
  • Analysing sales figures and forecasting future sales
  • Dealing with takings
  • Keeping current with competitors, market trends and customer expectations
  • Ensuring standards for quality, customer service and health and safety are met
  • Dealing with customer complaints or queries
  • Organising promotions, displays and events

Key Skills & Knowledge needed

To become a spa manager, you must first and foremost be able to work as a therapist in a spa, able to perform treatments and work effectively with customers. You therefore need:

  • A friendly manner, able to work with clients and other staff
  • Good communication skills
  • Commercial awareness - you have to be able to sell products and maximise sales and income
  • High standards of personal hygiene and grooming
  • Stamina - you will be on your feet for most of the day
  • Knowledge of chemistry, anatomy and human biology
  • A degree of artistic flair for applying nail art, make-up, etc.

You will also need management skills, including:

  • The ability to lead and motivate staff
  • High standards of customer service
  • The ability to work under pressure
  • Self- confidence, drive and enthusiasm
  • Good decision making ability
  • The ability to understand and analyse sales figures
  • A good business sense
  • An understanding of the relevant laws, health and safety, and security

Qualifications and experience needed

You must first be qualified and experienced as a beauty therapist - that means a level 3 qualification.

Choices include:

  • NVQ Certificate/Diploma in Beauty Therapy at Level 3
  • City & Guilds Level 3 Diploma in Beauty Therapy Techniques
  • ITEC Level 3 Diploma in Advanced Beauty Therapy
  • VTCT Level 3 Diploma in Beauty Therapy Treatments

You can also study for CIBTAC and CIDESCO qualifications, which are internationally-recognised.

What other training and development could I do?

For salon management, you might need higher-level qualifications, including BTEC HNDs and foundation degrees in subjects such as Beauty Therapy Management, Salon and Spa Management and Spa and Therapy Management.

Salary and benefit expectations

Salaries will vary depending on the size of the spa, but managers typically earn over ?20,000 a year. You might also receive bonuses based on performance and products sold in the salon.

Where else can I go for more information?

For more information, contact the following:

International Therapy Examination Council (ITEC)
4 Heathfield Terrace
W4 4JE
Tel : 020 8994 4141
Web : www.itecworld.co.uk

Vocational Training Charitable Trust (VTCT)
3rd Floor, Eastleigh House
Upper Market Street
SO50 9FD
Tel : 023 8068 4500
Web : www.vtct.org.uk

Hairdressing and Beauty Industry Authority (HABIA)

City & Guilds
Tel : 0844 543 0033
Web : www.cityandguilds.com

Web : www.edexcel.com